Frequently Asked Questions

Who are we and what do we do?

We are SOLSOL s.r.o., the Czech leader in B2B sales of solar technologies, delivering goods throughout Europe. We offer all technologies of certified photovoltaic panels, inverters, batteries and structures from world leading manufacturers. We have been on the market since 2012 and provide complete technologies for the implementation of modern photovoltaic power plants.

What products do we offer?

In our portfolio you will find all types of photovoltaic panels. Commercial and residential inverters and batteries, technology for C&I projects, BESS, structural systems and all accessories. You can find the complete brand portfolio here.

What brands do we sell?

We are the official distributor of AIKO, Trinasolar, Canadian Solar, Bauer, AEG, DAH Solar, Sunpower, SoliTek, Bisol. 
Inverters and batteries Growatt, AEG, Huawei, SolarEdge, Fronius, BYD, Sungrow.
Van der Valk and SL Rack construction systems...
... and other brands.

Orders and availability

How can I order products?

You can order products on our B2B e-shop where you can access our current offer and stock or through our sales representatives. You can register at partner.solsol.cz.

How do I find out the current availability of products?

Up-to-date product availability is available on our B2B portal, which provides a real-time stock overview. Please register or log in to access.

What are the minimum and maximum order quantities?

You can order piece, pallet and container quantities from us. Information on minimum and maximum order quantities may vary depending on the specific product. Please contact us at sales@solsol.cz or by phone at +420 774 458 148 for details.

Do you offer individual quotations for large projects?

Yes, for large projects we prepare a tailor-made offer for the specific project. For more information, please contact us at sales@solsol.cz or by phone at +420 774 458 148.

Transport and logistics

What are the shipping options and how long does delivery take?

We offer different shipping options depending on your needs and order volume. Delivery time depends on current stock availability and destination. Please contact us for specific information. For more information on shipping, please click here.

What are the shipping costs?

Shipping costs are based on the order volume, the shipping method chosen and the destination. The shipping cost is automatically calculated based on the quantity ordered. If you shop through our e-shop, you will see the price directly in your shopping cart.

Is it possible to pick up the goods by my own transport?

Yes, the goods can be picked up in person at our high-capacity warehouses. Please contact us to arrange a pick-up time and location.

How do you handle deliveries to construction sites or customer warehouses?

We offer flexible logistics solutions including direct deliveries to construction sites, to your warehouse or directly from the manufacturer. Please contact us for more information and individual arrangements.

Payments and financing

What are the payment options?

We offer a variety of payment methods, including card payment, bank transfer, purchase on invoice. Customers with a framework agreement can use deferred purchase. Please contact us for more information.

Do you offer factoring or other forms of financing?

Yes, we provide design financing options through commercial banks for C&I projects. Please contact your sales representative for terms and conditions and further information.

Technical support and training

Do you provide technical advice on product selection?

Yes, we offer technical advice and support in selecting the right products for your projects. We are happy to discuss with you the appropriate technologies for your project. In addition, we will also train you technically on the technologies we supply.

Do you offer training for installation companies and partners?

Yes, we regularly organise training sessions on new technologies and installations for our partners and installers. For the latest dates and information, please visit the Training & Events section of our website or contact us.

Do you have technical documentation and manuals available for download?

Do you have technical documentation and manuals available for download?

How do I contact technical support?

Our technical support is available to all our registered partners. Use our Help Center. You can contact us by email at podpora@solsol.cz or by phone at 910 920 919. This phone and email contact is for our business partners only.

Warranty claims and service

I am an end customer and I want to make a claim.

If you need to resolve a complaint, we recommend that you contact the installer who supplied you with the system directly. As a distributor, we work with our installation partners and resolve claims through them.

What should I do in case of a complaint?

In case of a complaint, please fill in the complaint form and send it to podpora@solsol.cz. You can find out exactly how to proceed here.

How long is the warranty on each product?

The warranty period varies depending on the product type and manufacturer. Photovoltaic panels typically have a 25-year performance warranty, while inverters and batteries have a 5-10 year warranty. Please refer to the specific product documentation on our B2B portal for exact terms and conditions.

Do you provide warranty and post-warranty service?

Yes, we provide both warranty and post-warranty service for our products. If you need repairs or service, please contact us at reklamace@solsol.cz.

What is the process for replacing or repairing defective goods?

Upon receipt of a complaint, we will assess its validity and propose a solution, which may include repair, replacement of the product or refund. The whole process is carried out in accordance with the manufacturer's terms and conditions.

Partnership

How can I become a business partner with SOLSOL?

Just fill in the registration form on our B2B portal. You can register at partner.solsol.cz. For more information you can write to us at sales@solsol.cz.

Can I access the B2B portal with prices?

Yes, once your registration is approved, you will be given access to our B2B portal where you will see prices, stock availability and all technical documents and manuals.

How often do you organize trainings and workshops for partners?

We organise training and workshops on a regular basis, and their focus is based on current trends and market needs. We inform about the dates on our website and through our newsletter.

Sustainability and legislation

What certifications and standards do your products meet?

Our products meet the legislative requirements of all countries where we sell them. They meet strict European standards and are TÜV, CE, IEC and other necessary certifications for safe and efficient use. The necessary safety documents are available for download on our B2B portal.