Worry-free Warranty Claims

We want SOLSOL technologies to be flawless. That is why we offer reliable service and technical advice, plus we also provide a simple and transparent warranty process. Here is all of the important information and the steps for how to proceed.

Warranty claims for goods purchased from SOLSOL s.r.o. are governed by the General Terms and Conditions (GTC) and the Warranty Claim Protocol.

How to proceed with a warranty claim:

1️⃣ Fill in the Warranty Claim Protocol  — Verify the details for your warranty and the claim process.

2️⃣ Please follow the Complaints Procedure exactly - you will find details of the complaints process in the Complaints Procedure.
3️⃣ Send the claimed goods to our address (see below).

Have a manufacturer's warranty? We will help you!

If the product is no longer under the SOLSOL warranty, but if it is still covered by the manufacturer's warranty, we offer assistance with the claim. Use the following manufacturer's specific instructions:
Growatt
AEG
SolarEdge
Huawei
TIGO
A-Z Traders, Risen SYL, GS Eneregy
Sungrow

Following these instructions can significantly speed up the entire process.
In the event of a service visit or an unauthorized warranty claim (see General Terms and Conditions), fees will be charged according to the current Service Price List.

Contact details and address for physical warranty claims:

📍 SOLSOL s.r.o. Service Warehouse
📌 East Park Olomouc, Hall B, 779 00 Olomouc – Bystrovany
📧 podpora@solsol.cz
📞 +420 910 920 919

Do you have any questions about a warranty claim? Contact us!