Service and warranty claims for AEG

2/6/2025

This procedure applies to all AEG inverters and batteries that are under the manufacturer's warranty.

It is strongly recommended for devices under SOLSOL warranty, because it significantly speeds up the claim process.

💡 Important:

➡️ This procedure is mandatory for all devices outside the SOLSOL warranty that are still under the manufacturer's warranty.
➡️ If you want to send goods under the SOLSOL warranty for a warranty claim directly to SOLSOL, you must provide all of the required documents.
In such a case, it is highly likely that the entire claim process will take longer than 30 days and you will be contacted to provide the required documents.

1. Contact AEG technical support

📞 Telephone support:
✅ +420 910 920 919
✅ For service and technical questions, please contact us via our ticket system, which will help us process your request as quickly and efficiently as possible.
🛠 Link to the SOLSOL Help Centre:
🔗 SOLSOL Help Desk
📌 The technician will perform remote diagnostics and suggest possible solutions.
📌 Further steps are described for the malfunction of the AEG inverter.

2. Diagnostics and measurements before the warranty claim

📷 Required photos:
✅ Installation location
✅ Product + label
✅ Cable connection
✅ CT sensor location
✅ Battery connection
📌 Required measurements (corresponding to the values in the RMA protocol):
✅ String insulation measurement:
• String insulation 1:
• String insulation 2:
✅ AC voltage measurement:
• L1 - L2:
• L2 - L3:
• L1 - L3:
• L1 - N:
• L2 - N:
• L3 - N:
• Confirmed phase rotation (must be clockwise):
✅ DC string voltage:
• DC String 1:
• DC String 2:
• Other DC strings:
• Confirmed DC string polarity:
✅ Battery measurement:
• Battery voltage:
• Battery polarity:
✅ Resistance measurement:
• N - PE (inverter frame):

3. Send goods for warranty claim

📩 Send completed documents to the following e-mail address:

📌 podpora@solsol.cz

📄 Fill out the SOLSOL form and the AEG RMA warranty claim form:
🔗 W arranty Claim Protocol
🔗 AEG RMA Application

📌 Do not forget to include:

✅ Address for delivery of new equipment
✅ Contact information (e-mail, phone)
📌 This procedure will speed up the warrant claim process.

4. Important note

⚠️ If the inverter is dismantled before contacting SOLSOL service support, it is necessary to complete all of the required information so that the warranty can be recognized by the manufacturer!

SOLSOL has been your reliable partner in solar energy since 2012.

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