Service and Claims process for AZ-Traders and partner products

💡 Important:

1. Contact A-Z Traders technical support

📞 Telephone support:
✅ +420 605 457 572 – A-Z Traders products
✅ +420 910 920 919 - for questions about RISEN SYL and GS Energy products
📩 E-mail support:
✅ obchod@aztraders.cz - A-Z traders products

2. Diagnosis and preparation before the clai

📷 Required photos:
• Installation location
• Product + label
• Cable connections
• Close-up shots of the problem areas
📌 Required information:
• Product serial number
• Description of the defect or problem
• Date of purchase and copy of the proof of purchase
• Contact information (e.g., name, phone, e-mail)
📌 After consulting with technical support, specific diagnostic steps or measurements may be required.

3. Sending the claimed goods

4. Important note

⚠️ Without prior communication with A-Z Traders technical support, the claim may not be accepted.
📌 Following the steps above will speed up the claim process and minimize possible complications.