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Service and Warranty Claim Process for Huawei
It is strongly recommended for devices under SOLSOL warranty, because it significantly speeds up the claim process.
💡 Important:
➡️ If you still want to send goods under SOLSOL warranty for a claim directly to SOLSOL, you must provide all of the required documents.
In this case, it is highly likely that the entire claim process will take longer than 30 days and you will be asked by technical support to provide the documents required by the manufacturer.
1. Contact Huawei Technical Support
To report a service request, first contact the manufacturer's technical support:
📞 Telephone support (hotline, free):
✅ +00 80 03 36 66 666
🔗 Huawei Digital Power Service Request
🔗 Huawei ChatBot pro technické dotazy
🔗 Huawei FusionSolar App
2. Diagnostics and measurements before a claim
📷 Required photos:
✅ Installation location
✅ Product + label
✅ Cable connections
📌 Required measurements:
✅ String insulation
✅ AC and DC string voltage
✅ Battery measurement (if included in the system)
🔎 Necessary documents to report a service issue:
✅ Device logs
✅ Detailed description of the problem (e.g., serial numbers, alarm ID)
✅ Screenshots with error messages
📌 Detailed instructions for communication with Technical Assistance Center (TAC):
📄 Download document here.
3. Send documents for a warranty claim
📩 Send service requests to the following e-mail address:
📌 eu_inverter_support@huawei.com
✅ RMA approval by the manufacturer is necessary for recognizing a claim.
✅ The defective device must be returned within 15 business days of receiving the replacement product.
✅ The replacement device is sent within 2-5 business days.
4. Compensation for service costs
✅ Huawei provides a compensation bonus of 110 EUR for the replacement of a defective device.
✅ Compensation is paid to the installation company only if it is registered in the Huawei PV community.
✅ For optimizers, compensation is 110 EUR for the first unit. Each additional optimizer is 25 EUR.
📌 Compensation request form:
📄 Download document here.
🔗 Huawei PV Certification
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