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StartseiteWarranty Claims: Tigo
Service and Claims Process for Tigo
This procedure applies to all Tigo devices that are under the manufacturer's warranty.
It is strongly recommended for devices under SOLSOL warranty, because it significantly speeds up the claim process.
It is strongly recommended for devices under SOLSOL warranty, because it significantly speeds up the claim process.
💡 Important:
➡️ This procedure is mandatory for all devices outside the SOLSOL warranty that are still under the manufacturer's warranty.
➡️ If you still want to send goods under the SOLSOL warranty for a claim directly to SOLSOL, you must provide all of the required documents.
In this case, it is highly likely that the entire claim process will take longer than 30 days.
➡️ If you still want to send goods under the SOLSOL warranty for a claim directly to SOLSOL, you must provide all of the required documents.
In this case, it is highly likely that the entire claim process will take longer than 30 days.
1. Contact Tigo Technical Support
📞 Tigo Technical Support:
✅ Regional phone number:
- Europe (EMEA) +39 055 1987 0059
✅ For technical questions and support: Submit a ticket
🛠 Link to report a service case online:
🔗 Tigo Help Center – Submit a support ticket at support.tigoenergy.com/hc/en-us
2. Diagnostics and measurements before claims
📷 Required photos:
- Installation location
- Product + label
• Cable connections
📌 Required measurements:
• String insulation
• AC and DC string voltage
• Battery measurement (if part of the system)
📌 Necessary documents for a complaint according to Tigo:
• Product serial number
• End user or customer e-mail address
• Copy of invoice and, if available, installation report
• Brief description of the defect or error code
• Summary of diagnostics performed by the customer or installation company
📌 Detailed instructions for the RMA process can be found here:
🔗 How to submit a replacement request (RMA)
📌 Required measurements:
• String insulation
• AC and DC string voltage
• Battery measurement (if part of the system)
📌 Necessary documents for a complaint according to Tigo:
• Product serial number
• End user or customer e-mail address
• Copy of invoice and, if available, installation report
• Brief description of the defect or error code
• Summary of diagnostics performed by the customer or installation company
📌 Detailed instructions for the RMA process can be found here:
🔗 How to submit a replacement request (RMA)
3. Submit claim documents
📩 Service requests must be submitted via the Tigo Help Center:
🔗 Submit a support ticket https://support.tigoenergy.com/hc/en-us/requests/new
🔗 Submit a support ticket https://support.tigoenergy.com/hc/en-us/requests/new
📌 Important conditions for claim recognition:
• RMA approval by the manufacturer is necessary for claim recognition.
• Defective equipment must be returned within 30 days of receipt of the replacement product.
• Tigo can provide a shipping label for the return of the defective product.
• RMA approval by the manufacturer is necessary for claim recognition.
• Defective equipment must be returned within 30 days of receipt of the replacement product.
• Tigo can provide a shipping label for the return of the defective product.
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